Starting in Dayton, Ohio in 1898 with a newspaper, Cox Enterprises has grown into a global company covering such diverse markets as news, radio, satellite, cable, and self-driving cars. Even with this growth, Cox remains a values-driven private corporation that can invest in long-term growth.
In an organization with more than 55,000 employees, maintaining conference rooms in prime condition with everything working can be a daunting. The legacy system wasn’t up to the task. Employees would arrive for a conference call to discover that the phone was out of order or the projector wasn’t working, or the lights were out. A project team was tasked with resolving the problem quickly.
The team focused on solutions that allowed customization and branding of room signs, incorporating unique QR codes that would allow employees with a mobile phone to quickly access the facilities database and submit a request for service instantly. And they needed it up and running instantly, as well.
They turned to Stave for their QRCode Generator powered by ServiceNow®. Stave delivered a solution in a matter of weeks. Using Stave’s QRCode Generator, Cox has outfitted their conference and meeting rooms with customized QR code signs. Now, by scanning the code in a room, an employee can request service, track requests, and manage them digitally.
The system has made it so easy to submit and track service requests that the volume of requests has increased 200 percent, almost eliminating time-consuming phone calls entirely. The ease-of-use and integration of Stave’s QRCode Generator now has Cox looking at AssetPath from Stave on ServiceNow®, for their other asset management needs.