Digital Constituent Service Management

Digital 311 & Constituent Service Management

Digital 311 & Constituent Service Management starts where legacy 311 systems stop – providing a fully integrated solution that delivers all of the features of service management, customer relationship management, field service, and case management in one integrated solution.

Provide your constituents and residents modern digital capabilities including Self Service, Incident Management, Service Request and Permit/License Management, Knowledge Management, and Managed Communication and Broadcasting.

Automate Transform how your organization manages workloads with integrated workflows based Case Management, bill payment, license applications & renewal processing, infrastructure repair validation, work orders, and more.


Key Benefits

  • Better Experience. Provide better service to constituents, through more accurate, complete and consistent information
  • Responsive Government. Increase success in communications and interactions with constituents, businesses, organizations, and other users
  • Reduced Cost. Proactively enable citizens through automation results in reduced labor and cost
  • Easy to Use. Consumer experience has a simplified interface that self-explanatory and easy to use
  • Governance.   End to end visibility of the requests and incidents being ask of your organization.

Benefits

Request and Case Transparency

Request and Case Transparency

enables enterprise visibility and governance of the end-to-end request and resulting execution.

Custom Branded Portal

Custom Branded Portal

as a key component of your Integrated Digital Experience.

Self Service & Request Management

Self Service & Request Management

Provide a digital self service capability for citizen to automate requests, permitting, licensing, information requests, and incident reporting. Automated workflows, enable requests routed, assigned, monitored, and executed through completion.

Managed Communications

Managed Communications

Structured communication, including email, social media, website posting, instant messaging and text messages to communicate with your communities.

Empowered Self-ServiceKnowledge Management

Empowered Self-ServiceKnowledge Management

Share information both internally and with your users using knowledge bases. Provide self-help, documentation, reference information, templates, troubleshooting information, and more.

Relationship Management

Relationship Management

Manage the relationship between your organization and your internal or external customers, your partners, and other organization.

Case Management

Case Management

Track all requests within your municipality, eradicate silos between departments, and monitor resolution rates and response times. Improve the performance of your organization and collaborate to manage and resolve problems, claims, requests, proposals, development, or other complex activities.

Taskers and Work Orders

Taskers and Work Orders

Assign work orders or other tasks to your staff, field personnel, or others within the organization. Provide them with the fully mobile access to digital records to quickly address and complete the assigned tasks.

Workforce Management

Workforce Management

Manage your workforce availability, capabilities, skills, talent management, career planning, and crisis preparedness all in one place.

Modern Platform Capabilities

Modern Platform Capabilities

All Stave application suites include features including Surveys, Request Collaboration and more.

ERP and GIS Integration

ERP and GIS Integration

Stave OperationsPath can integrate seamlessly with your ERP to offer you a combined view of information and a cohesive central platform for all request, relationship and operations.

Want more information? Contact Stave today.