Digital 311 & Constituent Service Management starts where legacy 311 systems stop – providing a fully integrated solution that delivers all of the features of service management, customer relationship management, field service, and case management in one integrated solution.
Provide your constituents and residents modern digital capabilities including Self Service, Incident Management, Service Request and Permit/License Management, Knowledge Management, and Managed Communication and Broadcasting.
Automate Transform how your organization manages workloads with integrated workflows based Case Management, bill payment, license applications & renewal processing, infrastructure repair validation, work orders, and more.
Enables enterprise visibility and governance of the end-to-end request and resulting execution.
As a key component of your Integrated Digital Experience.
Provide a digital self service capability for citizen to automate requests, permitting, licensing, information requests, and incident reporting. Automated workflows, enable requests routed, assigned, monitored, and executed through completion.
Structured communication, including email, social media, website posting, instant messaging and text messages to communicate with your communities.
Share information both internally and with your users using knowledge bases. Provide self-help, documentation, reference information, templates, troubleshooting information, and more.
Manage the relationship between your organization and your internal or external customers, your partners, and other organization.
Track all requests within your municipality, eradicate silos between departments, and monitor resolution rates and response times. Improve the performance of your organization and collaborate to manage and resolve problems, claims, requests, proposals, development, or other complex activities.
Assign work orders or other tasks to your staff, field personnel, or others within the organization. Provide them with the fully mobile access to digital records to quickly address and complete the assigned tasks.
Manage your workforce availability, capabilities, skills, talent management, career planning, and crisis preparedness all in one place.
All Stave application suites include features including Surveys, Request Collaboration and more.
Stave OperationsPath can integrate seamlessly with your ERP to offer you a combined view of information and a cohesive central platform for all request, relationship and operations.