RUN YOUR DEPARTMENT AS A DIGITAL BUSINESS WITH AUTOMATED SERVICE DELIVERY AND OPERATIONS
Provide end-to-end automation and visibility of the activities and services you supply with a centralized solution to manage activities and your workforce, deliver services, execute processes, manage data, share knowledge, and have complete control of your organization.
Operations professionals require the tools to run their departments like a business, moving their processes, data, and coordination to a digital platform without having to configure every detail themselves. OperationsPath allows you to automate resources, requests, internal customer management, partner and supplier relationships, activities and events, compliance activities, meeting minutes and action items, and more.
OperationsPath provides both general and department-specific operational capabilities including Facilities, Safety, Security, Legal and Retail. Our mobile-friendly, cloud-based solution simplifies and optimizes operations communications and workflows for both internal and external customers.
The result: an easy to use, intuitive, and flexible solution that improves service, increases productivity and helps get work done.
- Increase efficiency with automation
- Reduce administrative workload with self-service access
- Reduce risk with transparency and auditability
- Eliminate bottlenecks with digital collaboration
End User Benefits
- Save time filling out long request forms with the simplicity of one-stop online shopping
- Save time creating and assigning tasks with templates
- Gain real-time visibility into department operations activities, requests, issues and risks
- Automate submission and processing of requests, issues and incidents
- Formally document and complete complex activities through case management
- Avoid misunderstanding and delays caused by fragmented communication channels using centralized communications
- Increase efficiency
- Scale operations processes and activities through automation
- Increase accountability and eliminate delays and missed deadlines through task management
Automate request and approval workflows from submission to routing, approval, monitoring, execution and delivery. Gain visibility into and governance of the end-to-end process.
Improve the performance of your organization and collaborate to manage requests, resolve problems, perform investigations, settle claims, or perform other complex activities.
EVENTS AND ACTIVITES
Coordinate, plan and communicate events and activities for your organization.
MEETING AND ACTION ITEMS
Manage meetings, read-aheads, meeting minutes and taskers with an intuitive and easy to use meeting management system.
PERMITS AND PERMISSION
Issue, document and manage permits or other decisions and resources.
GOALS AND OBJECTIVES
Identify, document and communicate goals and objectives for any department, activity and event.
Manage the relationship between your organization and your internal and external customers, your partners and other organizations. Identify and shape demand for opportunities and transform these into activities you proactively manage.
PARTNER / VENDOR MANAGEMENT
Manage the relationship, activities and outcomes between your organization and your partners and suppliers.
Formally assess anything. Use assessment forms and checklists to perform regular and repeating tasks and to prepare for infrequent compliance activities.
BUDGETS AND EXPENSES
Create budgets and manage expenses against events, activities, projects, customers, vendors and others.
WORK ORDERS AND TASK MANAGEMENT
Assign work orders or other tasks to your staff, field personnel and others within the organization. Provide them with the data and resources to quickly address and complete the tasks at hand.
Formalize, approve, and document structured communications. Send to targeted individuals, groups and communities over multiple channels including email, social media, web posting, instant messaging and text messages to communicate with your communities.
Share information with the internal and external community, including FAQs, reference documents, policies, work instructions, self-help articles and troubleshooting guides, service documentation, warranty information, reference documents, templates, and more.
ISSUES AND RISKS
Manage organization issues, risks and non-conformance items with a structured method to keep milestones and remediation steps front of mind.
Manage documents and attach them to any type of OperationsPath record.
Manage the availability, work location, capabilities, skills, talent management and career progression of your workforce all in one place.
OperationsPath is built on ServiceNow, a secure, modern platform the provides additional features including Surveys, Request Collaboration and more.
ERP AND 3RD PARTY SYSTEM INTEGRATION
Stave OperationsPath can integrate seamlessly with your ERP or other 3rd party system, such as a CRM or EAM system, to offer a combined view of information and a cohesive central platform for all operations activities.