Run your department as a digital business with automated service delivery and operations

Provide end-to-end automation and visibility of the activities and services you supply. Use our centralized solution to manage activities and your workforce, deliver services, execute processes, manage data, share knowledge, and have complete control of your organization.

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OPERATIONSPATH

Operations professionals require the tools to run their departments like a business, moving their processes, data, and coordination to a digital platform without having to configure every detail themselves. OperationsPath allows you to automate resources, requests, internal customer management, partner and supplier relationships, activities and events, compliance activities, meeting minutes and action items, and more.

OperationsPath provides both general and department-specific operational capabilities including Facilities, Safety, Security, Legal and Retail. Our mobile-friendly, cloud-based solution simplifies and optimizes operations communications and workflows for both internal and external customers.

The result: an easy to use, intuitive, and flexible solution that improves service, increases productivity, and helps get work done.

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BENEFITS

Organizational Benefits

  • Increase efficiency with automation
  • Reduce administrative workload with self-service access
  • Reduce risk with transparency and auditability
  • Eliminate bottlenecks with digital collaboration

End-User Benefits

  • Save time filling out long request forms with the simplicity of one-stop online shopping
  • Save time creating and assigning tasks with templates

OUTCOMES

  • Gain real-time visibility into department operations activities, requests, issues and risks
  • Automate submission and processing of requests, issues and incidents
  • Formally document and complete complex activities through case management
  • Avoid misunderstanding and delays caused by fragmented communication channels using centralized communications
  • Increase efficiency
  • Scale operations processes and activities through automation
  • Increase accountability and eliminate delays and missed deadlines through task management

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FEATURES

REQUEST AUTOMATION

Automate request and approval workflows from submission to routing, approval, monitoring, execution, and delivery. Gain visibility into and governance of the end-to-end process.

CASE MANAGEMENT

Improve the performance of your organization and collaborate to manage requests, resolve problems, perform investigations, settle claims, or perform other complex activities.

EVENTS AND ACTIVITES

Coordinate, plan, and communicate events and activities for your organization.

MEETING AND ACTION ITEMS

Manage meetings, read-ahead, meeting minutes, and taskers with an intuitive and easy-to-use meeting management system.

PERMITS AND PERMISSION

Issue, document, and manage permits or other decisions and resources.

GOALS AND OBJECTIVES

Identify, document, and communicate goals and objectives for any department, activity, and event.

Flow Chart

RELATIONSHIP MANAGEMENT

Manage the relationship between your organization and your internal and external customers, partners, and other organizations. Identify and shape demand for opportunities and transform these into activities you proactively manage.

PARTNER / VENDOR MANAGEMENT

Manage the relationship, activities, and outcomes between your organization and partners and suppliers.

Checklist

ASSESSMENTS

Formally assess anything. Use assessment forms and checklists to perform regular and repeating tasks and to prepare for infrequent compliance activities.

BUDGETS AND EXPENSES

Create budgets and manage expenses against events, activities, projects, customers, vendors, and others.

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WORK ORDERS AND TASK MANAGEMENT

Assign work orders or other tasks to your staff, field personnel, and others within the organization. Provide them with the data and resources to quickly address and complete the tasks at hand.

COMMUNICATIONS

Formalize, approve, and document structured communications. Send to targeted individuals, groups, and communities. Multiple channels including email, social media, web posting, instant messaging and text messages to communicate with your communities.

KNOWLEDGE MANAGEMENT

Share information with the internal and external community, including FAQs, reference documents, policies, work instructions, self-help articles and troubleshooting guides, service documentation, warranty information, reference documents, templates, and more.

ISSUES AND RISKS

Manage organization issues, risks, and non-conformance items with a structured method to keep milestones and remediation steps in front of mind.

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DOCUMENTS

Manage documents and attach them to any type of OperationsPath record.

WORKFORCE MANAGEMENT

Manage the availability, work location, capabilities, skills, talent management, and career progression of your workforce all in one place.

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MODERN PLATFORM

OperationsPath is built on ServiceNow, a secure, modern platform that provides additional features including Surveys, Request Collaboration and more.

ERP AND 3RD PARTY SYSTEM INTEGRATION

Stave OperationsPath can integrate seamlessly with your ERP or other 3rd party system, such as a CRM or EAM system, to offer a combined view of information and a cohesive central platform for all operations activities.