Organizations must deliver the services digitally – delivering modern customer experiences and collaboration to accelerate business and organizational outcomes. OperationsPath helps organizations achieve people-centric productivity, achieve cost efficiency, and value creation by automating the services they deliver based on what consumers need.
OperationsPath rapidly provides your users and staff a single solution for requesting services, find information, collaborate on activities and issues, and communicate electronically.
With the capabilities of Stave OperationsPath, organizations can:
Digital services enable the organization to make all services easy to use, safe, and flexible to meet changing needs, as well as helping to reduce transactional costs within the organization.
Self ServiceEnable users to submit services or resource requests, find information, subscribe to communications, view their transaction history, and engage with your organization.
Manage Relationships with Client, Customer and PartnersDigitally collaborate on activities, projects, current and future needs. Collect and manage key information on joint activities.
End-to-End Request VisibilityResource and service request transparency; enables governance across the portfolio of request activities and at the individual process execution.
Work Order & Task Management and CoordinationCreate and assign tasks ad-hoc or based on templates; easily track completion and impact.
Knowledge Management and Information SharingCollaborative knowledge bases for both the internal organization and customer references.
Simplify customer and user management; gives you a 360-degree view of your user interaction and helps you deliver exceptional services.
Manage the relationship between your organization and your internal or external customers, your partners, and other organization. Identify and manage demand for opportunities and transform these into activities you proactively manage.
Automate request management and approval workflows, enabling stakeholder requirements to be submitted, accepted, routed, approved, monitored, and executed through delivery. Enable enterprise visibility and governance of the end-to-end request and resulting execution.
Improve the performance of your organization and collaborate to manage and resolve problems, claims, requests, proposals, development, or other complex activities.
Assign work orders or other tasks to your staff, field personnel, or others within the organization. Provide them with the digital records to quickly address and complete the tasks at hand.
Structured communication, including email, social media, website posting, instant messaging and text messages to communicate with your communities. Use publications to author and approve communication to community groups.
Share information both internally and with your user community. Provide self-help, documentation, reference information, templates, troubleshooting information, and more.
Assign Tasks to the required participants to ensure continual execution of the activities and individual or group-based accountability for activities and approvals.
Manage your workforce’s availability, capabilities, skills, talent management, career planning, and crisis preparedness all in one place.
All Stave application suites include features including Surveys, Request Collaboration and more.
Stave OperationsPath can integrate seamlessly with your ERP to offer you a combined view of information and a cohesive central platform for all request, relationships, and operations.