OperationsPath

Organizations must deliver the services digitally – delivering modern customer experiences and collaboration to accelerate business and organizational outcomes. OperationsPath helps organizations achieve people-centric productivity, achieve cost efficiency, and value creation by automating the services they deliver based on what consumers need.

OperationsPath rapidly provides your users and staff a single solution for requesting services, find information, collaborate on activities and issues, and communicate electronically.

With the capabilities of Stave OperationsPath, organizations can:

  • Deliver a self-service capability for users to make requests, find information, and receive proactive communication and status updates
  • Automate and streamline request, incident, and case management processes
  • Provide real-time visibility and transparency
  • Collaborate with the on their needs directly through the consumer-like interface
  • Manage communications, information, and knowledge sharing, giving users the data they need when they need to execute

Digital services enable the organization to make all services easy to use, safe, and flexible to meet changing needs, as well as helping to reduce transactional costs within the organization.


Key Benefits

Organizational Benefits

  • Improved efficiency
  • Reduced administrative workload
  • Increased transparency with full auditability
  • Automated and streamlined process execution
  • Compliance and Reporting
  • Improve Collaboration
  • Elimination of duplicated effort

End User

  • High standard of service delivery
  • Self-service and easy to use
  • Status transparency & visibility
  • Information is properly protected
  • Efficient responses to queries, incidents, and requests
  • Aligned to the consumer’s expectations of a service experience equivalent to that B2C organizations

Business Capabilities Enabled.

Self Service

Self ServiceEnable users to submit services or resource requests, find information, subscribe to communications, view their transaction history, and engage with your organization.

Manage Relationships with Client, Customer and Partners

Manage Relationships with Client, Customer and PartnersDigitally collaborate on activities, projects, current and future needs. Collect and manage key information on joint activities.

End-to-End Request Visibility

End-to-End Request VisibilityResource and service request transparency; enables governance across the portfolio of request activities and at the individual process execution.

Work Order & Task Management and Coordination

Work Order & Task Management and CoordinationCreate and assign tasks ad-hoc or based on templates; easily track completion and impact.

Knowledge Management and Information Sharing

Knowledge Management and Information SharingCollaborative knowledge bases for both the internal organization and customer references.

Core OperationsPath Features

Customer Service Management

Customer Service Management

Simplify customer and user management; gives you a 360-degree view of your user interaction and helps you deliver exceptional services.

Relationship Management

Relationship Management

Manage the relationship between your organization and your internal or external customers, your partners, and other organization. Identify and manage demand for opportunities and transform these into activities you proactively manage.

Request Management

Request Management

Automate request management and approval workflows, enabling stakeholder requirements to be submitted, accepted, routed, approved, monitored, and executed through delivery. Enable enterprise visibility and governance of the end-to-end request and resulting execution.

Case Management

Case Management

Improve the performance of your organization and collaborate to manage and resolve problems, claims, requests, proposals, development, or other complex activities.

Work Orders

Work Orders

Assign work orders or other tasks to your staff, field personnel, or others within the organization. Provide them with the digital records to quickly address and complete the tasks at hand.

Managed Communications

Managed Communications

Structured communication, including email, social media, website posting, instant messaging and text messages to communicate with your communities. Use publications to author and approve communication to community groups.

Knowledge Management

Knowledge Management

Share information both internally and with your user community. Provide self-help, documentation, reference information, templates, troubleshooting information, and more.

Task Management

Task Management

Assign Tasks to the required participants to ensure continual execution of the activities and individual or group-based accountability for activities and approvals.

Workforce Management

Workforce Management

Manage your workforce’s availability, capabilities, skills, talent management, career planning, and crisis preparedness all in one place.

Modern Platform Capabilities

Modern Platform Capabilities

All Stave application suites include features including Surveys, Request Collaboration and more.

ERP Integration

ERP Integration

Stave OperationsPath can integrate seamlessly with your ERP to offer you a combined view of information and a cohesive central platform for all request, relationships, and operations.

Industries Solutions Driven by OperationsPath

311 Constituent Service Management with OperationsPath

Want more information? Contact Stave today.